📍 Remote, USA · 25% Annual Travel Required

What we're looking for

Ordo is a K-12 school food program that serves fresh, real food made with whole ingredients to kids nationwide. We're growing fast, signing larger contracts, and need someone who can manage our school and kitchen experience end-to-end.

This is not a narrow support or ops role. You are the single point of accountability for every account you own, from the moment a contract is signed through the life of the partnership. Your north star is account health: the lunch line runs like a well-oiled machine, students love the food, and schools see real value in what Ordo delivers. You have both ownership and latitude to solve problems and make accounts successful.

Schools are institutions with regulations, politics, and strong opinions. You know how to navigate that by building trust with administrators, staying calm when things go sideways, and keeping service running without making anyone feel steamrolled.

What you'll do

Launch & Onboarding

• Design and own the school launch process from signed contract to first day of service.
• Coordinate with our chefs on kitchen readiness and service logistics.
• Run setup: staff training, system configuration, and communications.
• Set the tone for the entire year: the first week matters.

Ongoing Account Management

• Own account health: NPS, order volume, and retention.
• Monitor service quality and flag issues before they escalate.
• Maintain strong relationships with school administrators and kitchen staff.
• Triage and resolve issues quickly; you are responsible for finding, tracking, and solving problems.

Who you are

• A natural relationship manager. You build trust with clients, stay consistent under pressure, and are the person clients call when something is wrong because they know you'll fix it.
• Relentlessly detail-oriented. You remember the specifics of past conversations, notice when something doesn't add up, and follow through on what you say you'll do.